Front of House - Security Supervisor

Shift Pattern

Monday - Friday

Hours

0700-1700

Rate

£17.65 p/h

Key Responsibilities🛡️ Lead by Example

-Take charge during incidents and coordinate effective responses.

-Support the team to deliver a safe, secure, and welcoming environment.

🚨 Safety & Emergency Response

-Ensure all team members understand lockdown, emergency, and critical incident procedures.

-Maintain readiness through regular refresher training and spot checks.

-Respond promptly and professionally to incidents and emergencies.

📡 Security Operations

-Ensure patrols are completed, recorded, and regularly monitored.

-Conduct radio checks and maintain effective communication with the Security Control Room.

-Report and escalate incidents, suspicious activity, equipment faults, and security concerns.

👥 Team Management

-Conduct monthly one-to-ones and performance reviews.

-Support attendance management, including Return to Work interviews.

-Mentor, coach, and develop team members.

-Oversee the training and induction of new staff

-Conduct investigations where necessary.

✅ Compliance & Standards

-Ensure all officers follow site procedures, risk assessments, and assignment instructions.

-Maintain high standards of appearance, professionalism, and customer service.

-Ensure security systems and equipment remain operational and effective.

🤝 Communication & Collaboration

-Deliver clear shift handovers and team briefings.

-Work closely with reception, event teams, and other stakeholders.

-Build strong relationships across all service providers and departments.

⭐ Customer Experience

-Deliver an outstanding security service focused on the safety and experience of colleagues, guests, and visitors at all times.

What we are looking for

-Previous Security Experience, managing a team of 6 or above.

-Good literacy and communication skills and have excellent verbal and written English.

-Knowledge of HR issues (investigations, grievances, attendance and disciplinaries).

-Be computer and software literate. - previous CCURE usage advantageous.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.