Control Centre Operative

Summary

The Control Centre Operator will provide a responsive, customer-focused 24/7 telecare and contact centre service to vulnerable, elderly and other customers who may require support, reassurance or emergency assistance. The postholder will receive and respond to inbound calls, make outbound welfare calls and coordinate appropriate responses to emergency, priority and routine enquiries.

Responsibilities

Receive and respond promptly to emergency, priority and routine calls from vulnerable and elderly customers.

Assess the nature and urgency of calls and take appropriate action in accordance with established procedures.

Follow the Council's safeguarding policies and procedures and report concerns relating to children or adults at risk.

Complete safeguarding training appropriate to the role.

Protect confidential and sensitive information and report suspected information security breaches.