Credit Control Manager

About The Role

Role Overview

We are currently recruiting for a Credit Control Manager to lead our passionate and driven team based at our Ipswich office, on a hybrid basis.

Responsibilities

• Oversee the Credit Control team, motivating and managing the teams and taking responsibility for their overall output.
• Working closely with other department managers to ensure we are working in the most efficient way
• Ensuring individual and team KPis are achieved within the team.
• Manage and develop the Credit Control team, including coaching and supporting the existing team and facilitating comprehensive inductions for new members of the team.
• Build and maintain relationships with major stakeholders.
• Work alongside the finance team leaders in each key business area to ensure that the function is providing the best available data to support the business operations.
• Implement and continual improvement of internal controls, harmonising processes to best practice.
• Creation of compliance frameworks and driving best practices within the systems environment.
• Ensuring correct training is provided to staff within the Credit Control function and other departments across the business
• Produce valuable management information capable of driving strategic decision making.
• Delivery of all reports, schedules, and information to relevant stakeholders within tight deadlines
• Identification, management, and resolution of potential problem accounts and raise to the manager if needed.
• Drive system upgrades and development for the credit control team, ensuring workflows are correctly followed.

In order to be successful within this role, you will have

Required

• Demonstrable experience managing a successful credit control function
• Strong leadership experience, including coaching and team development
• Strategic skills and ability to drive continual improvement across the full function
• Proven experience designing and maintaining internal control frameworks
• Effective communication across a range of stakeholders to ensure outputs from the function are maximised
• A results driven and positive approach, with a particular interest in inspiring and driving teams to achieve success within a fast paced and dynamic business
• An eagerness to continuously improve learning and development within your team, yourself and the wider business, to drive knowledge, understanding and strong business partnering within Credit Control
• High level of Microsoft Excel competency

Desirable

• Experience using Microsoft Dynamics 365 and OCR technology

Why join OCS?

⭐ OCS

are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting

our dedication to building a supportive workplace where our colleagues feel

valued and motivated.

🍲 Our Catering team offers breakfast and lunch services at our Ipswich

head office, along with free coffee, hot chocolates and a replenishable fruit

basket.

🚀 We believe in investing in our colleague’s futures. The OCS Academy

provides a range of courses and resources that will allow you to grow your

personal skills and advance your career

🙂 With our Hapi app, you can gain access to exclusive discounts, rewards

and wellbeing resources.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are

interested in joining a business that encourages professional development,

career progression and the chance to work with inspirational people then please

click apply and register your interest! You can also sign up to our job alerts

when registering which will notify you when other suitable vacancies are

available.

We are an equal opportunities employer and rely on a

diverse workforce with a broad range of knowledge, skills, and backgrounds to

deliver our goals. We offer an inclusive and welcoming environment and actively

encourage applications from all individuals regardless of race, gender,

nationality, religion, sexual orientation, disability, or age.