About this role

Security Supervisor

Contract

Healthcare

Location

Coventry, CV2 2DX

Hours of work

37.5

Contract Type

Permanent

We are seeking a Security Supervisor to ensure the delivery of a high-quality security service for patients, staff, visitors and contractors across hospital premises and car parks.

The successful candidate will lead the security team in accordance with Security Industry Authority (SIA) guidelines, company standards and Trust specifications.

Job Description

We are looking for an organised and proactive individual who can provide direction, guidance and support to the security team while maintaining efficient daily operations.

The role requires a commitment to service improvement, compliance with health, safety and security procedures, and effective response to operational needs as they arise.

Key Responsibilities

Supervise, lead and support the security team, including performance, welfare and discipline.

Allocate staff and manage daily security operations, rotas and service standards.

Respond to emergencies, incidents and security-related situations, liaising with emergency services when required.

Train and develop staff, ensuring compliance with SIA, Trust and company procedures.

Monitor service quality, records, reports and staff performance, taking appropriate action where necessary.

Liaise professionally with patients, staff, visitors, contractors and external agencies.

Manage security equipment, uniforms, radios and personal protective equipment (PPE).

Ensure compliance with health and safety, confidentiality, data protection and security policies, while identifying and reporting risks and opportunities for service improvement.

Professional and Personal Competencies/Qualifications

Team leadership and supervision experience.

Security operations and incident management knowledge.

Emergency response and conflict management skills.

Staff training and performance management capability.

Strong communication and interpersonal skills.

Understanding of SIA requirements, health and safety and compliance procedures.

Excellent organisation, reporting and record-keeping skills.

Customer service and stakeholder management experience.

Ability to remain calm and make effective decisions under pressure.

Valid SIA Licence.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com