Service Advisor

We are pleased to present an exciting opportunity on behalf of our client, a reputable multi-franchise approved car dealership in Bristol, seeking a Vehicle Service Advisor. This Service Advisor role is ideal for experienced individuals with a strong customer service background and an understanding of automotive processes.

Benefits

• Starting salary from £29,741 per annum, dependent on experience
• Potential to earn over £12,000 annually in additional bonuses
• Overtime paid at time-and-a-half rate
• 22 days annual holiday plus 8 bank holidays
• Workplace pension scheme
• Access to various additional company benefits
• Long-term career prospects within a well-established multi-site vehicle retail group across South West England and South Wales

Duties of a Service Advisor

• Greeting customers in the Service Department and booking vehicles in for repair work
• Liaising with the workshop team to manage work in progress and ensure timely completion
• Advising customers on minor technical issues and up-selling additional products and services
• Keeping customers informed of their vehicle’s progress throughout the service process
• Processing payments accurately for work completed
• Building and maintaining strong customer relationships to achieve customer satisfaction and support dealership objectives
• Supporting warranty procedures and liaising with vehicle manufacturers where necessary

Requirements of a Service Advisor

• Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is highly advantageous
• Strong communication and organisational skills
• IT literacy, with advantageous experience using Pinewood Pinnacle or similar software
• Mechanical understanding of vehicles and basic technical knowledge
• Ability to influence and advise customers confidently
• Knowledge of warranty procedures is beneficial but not essential

The successful Service Advisor will demonstrate excellent communication skills, high levels of organisation, and a customer-focused approach. The role offers a structured work schedule from Monday to Friday, 8:00am to 6:00pm, with Saturday mornings on a rota, paid as overtime.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Bristol and the surrounding region, today to discover more about this fantastic opportunity.