About this role

German Speaking IT Support Agent

Location

Wigan

Salary

Up to £30,000 + on call allowance (£4000)

Contract

Full time, Permanent

Hours

Monday to Friday , 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1

st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description

Provide 1st line support to all end users globally
Incident Management and Resolution
Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
Escalation to Tier 2 when unable to resolve issues
To provide an excellent customer service experience whilst managing customer expectation
To manage faults, requests and enquiries on behalf of the customer

Person Specification

Fluent English and German language skills
Previous experience within a technical support role
Excellent customer service & communication skills
Positive attitude
Affective time management skills, with a logical approach to problem solving
Ability to work under pressure and within time constraints
Ability to manage workload whilst reviewing changing priorities
Ability to work alone as well as part of a team

Benefits package includes

Immediate start available
Exposure of working in a desirable company with future progression
On site parking

Apply for this role now or email your cv directly to

adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.