Senior Room Attendant

Responsible To

Line Manager

Direct Reports

0

Key Relationships

Coworkers, Guests, and Line Manager

Hours of Work

0-40 hours per week / Available to work some weekends

Pay Rate

£14.00 - £15.00 per hour (depending on experience)

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holiday
• A permanent job with flexible working hours to suit your lifestyle
• Standard working hours of 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed
• Free lunch on duty (site dependent)
• Full on-site training
• Salary Finance with exclusive rates, including access to loans or wage advances (available once probation is complete)
• Career progression with the opportunity to undertake a HotelCare Apprenticeship
• Automatic enrolment into a workplace pension after 3 months' service
• Recognition, incentives and awards

Job Overview

HotelCare is committed to excellence in all that we do, and our Senior Room Attendants play a key role in upholding impeccable cleanliness and presentation standards across our hotels. Joining our dynamic team, you will thrive in a fast-paced environment, taking on our most high-profile rooms and consistently delivering the highest standards of quality.

Key Responsibilities

• Clean airline crew rooms to the required standard
• Clean VIP rooms to the highest level of presentation
• Support housekeeping operations to maintain high presentation standards
• Clean and tidy guest rooms to established standards
• Change bed linens, replace towels, empty bins and restock amenities
• Dust furniture, vacuum carpets and clean mirrors for a neat appearance
• Sanitise surfaces thoroughly to maintain hygiene
• Maintain stock levels of cleaning supplies and toiletries
• Promptly report any maintenance issues or damages
• Follow supervisor instructions and adhere to safety protocols
• Ensure the security of guest rooms and the privacy of guests
• Provide professional and respectful service to guests and respond to their requests promptly

Person Specification

Experience

-

Essential

Previous housekeeping experience

-

Preferred

Experience cleaning VIP rooms and working to high hotel standards

Skills and Knowledge

• Strong attention to detail
• Ability to work independently and as part of a team
• Physical ability to lift, bend and stand for extended periods
• Strong time management skills
• Flexibility and willingness to learn
• A "Can Do" attitude
• Adaptability to organisational needs
• Ability to prioritise and multi-task
• Capability to provide excellent customer service
• Self-motivation and accountability
• Ability to work confidentially and with integrity
• Ability to work under pressure and follow instructions
• Awareness of safety regulations and compliance

Flexibility

You may be required to work different and/or additional hours (from those previously notified for any period) and carry out additional reasonable tasks to meet the needs of the Company and its clients.