Customer Service Support

Role

Customer Service Advisors / Schedulers / Supply Chain Agents

Hours

Day & Night Shift available

Location

Wythenshawe, Manchester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a range of Customer Service Support roles who are looking to launch or advance their career in a dynamic, support and technology-focused environment.

Role Responsibilities

-Act as the first point of contact for customer, handling enquiries with professionalism and care

-Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise

-Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency

-Monitor job progress, proactively following up on outstanding tasks and escalating where necessary

-Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations

Ideal Qualities Include

-Strong organisation skills and attention to detail

-Comfortable with technology and eager to learn new systems

-Excellent communication skills, both written and verbal English

-A proactive and logical approach to problem-solving

What's in it for you?

-Full training and career development opportunities

-A supporting and inclusive workplace culture

-Opportunities for growth within a leading Facilities Management business