Food & Beverage Supervisor

Job Advert

Food & Beverage Supervisor

Deadline for applications

12 noon, Monday 5th October 2026

Reports to

F&B Manager - Operations, F&B Duty Manager

Location

The Glasshouse International Centre for Music

Working hours

casual contracts

Salary

SCP22 £13.15 (+12.07% Holiday pay)

About The Glasshouse International Centre for Music

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

About you

Do you love customer service and thrive in a fast-paced environment? Are you great at leading a team and upselling strategies? We're looking for experienced passionate supervisors to elevate our customer experience! If you’ve got experience in Food & Beverage or Hospitality, let's chat!

We’re open during the day for our classes, and evenings for shows and concerts, currently we’re looking for people who have availability to work both during the day, evenings and weekends.

The impact you’ll make

Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse, you will offer a welcoming, warm, and professional service to our audiences and visitors, ensuring every interaction is memorable.

You will have the opportunity to lead teams across our various F&B outlets, including our bars, café, and brasserie, adapting to business needs and gaining diverse experience. Additionally, you will contribute to the success of our prestigious conferences and external hire events.

Join us to progress your hospitality career in a dynamic and supportive environment, where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

It would be great if you had experience in

Experience in leading teams & staff training

Experienced in either café, restaurant & bar/cellar work

Supervisor/Team Leader experience, preferably in a Food and Beverage or Hospitality background

Skills and knowledge of

Product upselling

Ability to work under own initiative

Strong leadership skills, leading by example

Excellent customer service skills

Excellent interpersonal skills

Ability to multitask and prioritize a varied workload

A strong understanding of operational F&B requirements

It also helps if you have

Table service experience, food hygiene and allergen awareness, barista trained, cocktail trained

You’ll be responsible for

•

Upselling and Recommendations

Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to upsell directly to customers by recommending specials and additional products.

•

Efficient and Warm Service

Serve customers efficiently and appropriately, with a professional and warm manner.

•

Team Supervision

Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.

•

Hygiene Standards

Ensure that hygiene standards are met and exceeded.

•

Leadership Role

Deputize for the Food & Beverage Team Managers when required.

•

EPOS Till Operation

Serve customers using an EPOS till system in adherence with Company Cash Management Policy.

•

Cash Handling

Handle cash in adherence with Company Cash Management Policy.

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Exceptional Customer Service

Deliver exceptional customer service and attention to detail.

•

Staff Motivation

Motivate staff and lead by example to increase our TripAdvisor rating and reviews.

•

Line Manager Duties

Undertake duties as requested by your Line Manager.

•

Beverage Preparation

Make drinks, including barista coffees when required (training will be provided).

•

Kitchen Collaboration

Work in tandem with the kitchen team to deliver efficient food service.

•

Allergen Awareness

Ensure awareness of allergens in any food/drink served. If in doubt, refer queries to the on-duty manager immediately.

•

Licensing Compliance

Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt, refer queries to the on-duty manager immediately.

•

Service Preparation and Cleanliness

Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.

•

Area Maintenance

Ensure that your service area and back of house is kept clean and tidy throughout service and opening hours.

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Visitor Experience Enhancement

Proactively look for opportunities to enhance visitors’ experience during their time at The Glasshouse.

•

Uniform Standards

Adhere to the correct uniform standards.

•

Incident Reporting

Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure.

•

Customer Feedback

Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure.

•

Food Safety Compliance

Comply with all food safety and hygiene measures.

But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced. For example, we would love to hear from you if you:

• Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism
• These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
• We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications

Monday 5th October, 2026

Interview date

Wednesday 7th October 2026

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so If you have any questions about the role or the application process