Internal Sales Executive

The Best Connection are delighted to be recruiting for an

Internal Sales Executive on behalf of our prestigious and well-established client based in West Bromwich.

Location

West Bromwich

Salary

£28,000-£30,000 per annum

Hours

Monday-Friday 08:30-16:30

This is an excellent opportunity for a customer-focused and commercially minded individual to join a supportive and successful team. If you have strong communication skills, enjoy building customer relationships, and thrive in a fast-paced sales environment, we'd love to hear from you.

Key Responsibilities

As an Internal Sales Executive, you will play a vital role in supporting customers and driving sales growth by

-

Processing customer orders and monitoring their progress through to dispatch.

-

Using CRM and ERP systems (currently Salesforce and Infor) to manage orders, inventory checks, customer interactions, credits, and debits.

-

Building and maintaining strong relationships with customers, external sales teams, and transport providers.

-

Responding to customer enquiries regarding stock availability, pricing, discounts, and providing first-line technical support where appropriate.

-

Proactively contacting customers to generate sales opportunities, including re-engaging inactive accounts and promoting current offers.

-

Preparing and issuing customer quotations.

-

Supporting the external sales team with account information, quotations, and customer updates.

-

Organising transport arrangements for non-standard deliveries.

-

Monitoring deliveries and resolving any issues efficiently, escalating where necessary.

-

Liaising with internal departments regarding manufacturing, assembly, and product-related queries.

-

Providing administrative support to the wider UK team.

-

Undertaking additional duties as required to support business operations.

Candidate requirements

-

GCSEs (or equivalent qualifications).

-

Strong IT skills, including intermediate-level Microsoft Word and Excel.

-

Previous experience using CRM systems such as Salesforce or Infor (desirable).

-

Excellent telephone manner and communication skills.

-

The ability to build rapport and develop strong customer relationships.

-

Previous office administration experience.

-

Strong organisational skills with the ability to prioritise workloads effectively.

-

The ability to work independently and as part of a team.

-

A proactive attitude with a willingness to go the extra mile.

-

Flexibility, attention to detail, and a positive approach to continuous improvement.

-

A willingness to contribute ideas and support business growth.

Benefits

In return, our client offers an excellent benefits package including

-

Competitive salary and company-wide bonus scheme

-

25 days annual leave plus bank holidays

-

Christmas festive shutdown

-

Service and recognition awards

-

Ongoing training and development opportunities

-

Company pension scheme

-

Life assurance (4x annual salary)

-

Discounted gym membership

-

Enhanced family-friendly policies

-

Free annual flu vaccination vouchers

-

Employee Assistance Programme with 24/7 Virtual GP access

-

Cash health plan

-

Free home cyber security training

-

Cycle to Work scheme

-

Free onsite parking

The Best Connection is acting as an Employment Agency in relation to this vacancy.