About this role

Assistant Manager – Luxury Jewellery

Location

Lakeside Shopping Centre

Salary

£30,000 per annum

Hours

40 hours per week, 5 days out of 7, including weekends and public holidays on a rota

Do you enjoy creating memorable customer experiences and helping people choose jewellery for some of life’s biggest moments?

Are you an experienced retail professional ready to take the next step into luxury jewellery management?

The role

Diamonds Factory is looking for a confident and commercially minded Assistant Manager to join our Lakeside team.

Working alongside the Store Manager, you’ll help lead a small team, drive sales performance and create the warm, personal service our customers expect when choosing engagement rings, wedding jewellery and other meaningful pieces.

This is a hands-on role where you’ll be visible on the shop floor, supporting customers, coaching colleagues and helping keep the store running smoothly. When the Store Manager is away, you’ll take responsibility for the day-to-day running of the store.

Key Responsibilities

Support, motivate and coach the store team to achieve individual and store targets

Lead by example and deliver a personalised, consultative customer experience

Build genuine relationships with clients and help them find the right jewellery for their occasion

Monitor sales performance, conversion and average order value

Support rotas, stocktakes, visual merchandising and daily store operations

Develop strong knowledge of diamonds, jewellery, materials and craftsmanship

Manage customer enquiries, bespoke orders and CRM activity accurately

Take ownership of the store in the Store Manager’s absence

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted and personalised jewellery, combining expert craftsmanship, technology and outstanding customer service.

The person

We’re looking for someone who

Has experience in jewellery, luxury retail, fashion, watches, beauty or another premium retail environment

Has previous supervisory, team leader or assistant management experience

Is confident coaching and motivating others

Enjoys working towards sales targets and understands retail KPIs

Can build genuine relationships with customers and deliver a high-end service

Is comfortable handling valuable products and important customer purchases

Has strong communication skills and a professional, approachable manner

Is organised, reliable and comfortable taking responsibility when required

Has a genuine interest in jewellery, luxury retail and customer experience

What’s next?

If you’re ready to develop your retail management career with a growing luxury jewellery brand, we’d love to hear from you.

Apply today and help us make every customer’s moment feel special.