Lead Information Support Assistant

Serco Limited

As a Lead Information Support Assistant in our Defence Academy Information Hub (iHub) team, you’ll play a key role in supporting effective information management, information assurance, and IT services across the Defence Academy. Your work will help colleagues access the tools, systems, and support they need to deliver important outcomes every day.

Working in a customer-focused environment, you’ll help create impactful solutions through the management of Microsoft 365 collaborative environments, IT equipment, network support activities, and information services. Our work touches lives through the vital services we provide, and this role offers the opportunity to make a positive impact while continuing your own growth and development.

What you’ll do as a Lead Information Support Assistant

• Order hardware, software, and services through the MODNET Service Catalogue.
• Act as the focal point for MODNET hardware and infrastructure changes, outages, and third-party engineer visits.
• Build, manage, and support Microsoft 365 collaborative environments, including SharePoint and Microsoft Teams.
• Provide advice, guidance, and technical support to users on systems, applications, and device security.
• Support information management activities while ensuring policies, procedures, and standards are followed.
• Train, mentor, and support Information Support Assistants and contribute to continuous improvement across the team.

Does this sound like you?

• Experience working within an Information Hub (iHub) or a similar IT environment.
• Strong IT literacy with knowledge of hardware, software, and infrastructure.
• Ability to communicate effectively with a wide range of stakeholders
• Excellent attention to detail and the ability to manage competing priorities.
• Experience creating and managing Microsoft Teams environments would be advantageous.

What we offer

· Competitive holiday package

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.