Switchboard and Helpdesk Operative

Night shift temporary contract 27 hours per week (maternity cover).

Are you passionate about providing exceptional service?

Do you have Customer Service experience and thrive in fast-paced environments?

We're looking for a professional Switchboard and Helpdesk Operator to join our night team on temporary contract 27 hours per week (maternity cover until June 2027).

As a Switchboard and Helpdesk Operator, you'll be responsible for managing phone calls and email enquiries, supporting employees, and accurately logging information onto databases—all while delivering high levels of service and professionalism. You will be the first point of contact for our team, efficiently handling requests and ensuring the smooth flow of information throughout the day.

Job Title

Switchboard and

Helpdesk Operative Salary Per Annum

£17,845

Position Type

Fixed Term Contract

Employment Type

Part Time

Total Weekly Contractual Hours

27 hours

Location

Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England DY1 2HQ

Key Responsibilities

-Answering incoming calls and emails promptly, addressing customer needs with professionalism and courtesy.

-Operating the switchboard effectively to ensure calls are directed to the appropriate teams or individuals.

-Accurately inputting and outputting data into systems and monitoring performance against Service Level Agreements (SLAs).

-Delivering a professional service while adhering to Mitie's policies, processes, and procedures.

-Staying organised, prioritising workloads, and meeting challenging deadlines under pressure.

-Maintaining confidentiality and considering the needs of all stakeholders on-site.

Skills and Experience Required

-Demonstrated experience in Customer Service, with excellent verbal and written communication skills.

-Ability to manage phone calls and emails efficiently, with attention to detail.

-Expertise in Microsoft Office and a strong standard of literacy and numeracy.

-Exceptional planning, organisation, and time management skills.

-A professional and positive attitude, with the ability to work effectively under pressure.

If you're ready to bring your customer service expertise and organisational skills to our team, we'd love to hear from you!

Apply now to join Team Mitie and be the difference.