About this role

Role

IT Consultant / IT Account Consultant

Location

Hybrid

Advert start date

24th September 2026

Advert closing date

23rd October 2026

Annual Salary

£32,000 to £42,000 Depending on experience

Hours

37.5 Hours per Week (Monday to Friday)

Job Reference Number

FT24092026

Job Description

Futuristic Technologies Ltd is seeking an experienced IT Consultant / IT Account Consultant to support our technology clients and manage their ongoing IT service requirements.

This is a client-facing role combining IT consulting, account management, technical coordination and service delivery. The successful candidate will work closely with clients to understand their business objectives and technology requirements, provide practical IT advice, and coordinate with internal technical teams to deliver effective technology solutions.

The role will act as a key link between clients, technical teams, project managers, management and technology partners, ensuring that client requirements are clearly understood and services are delivered effectively.

The ideal candidate will have a good understanding of IT systems, cloud technologies, software applications, infrastructure and cybersecurity, together with strong communication, stakeholder-management and client relationship skills.

Key Roles & Responsibilities

Client & Account Management

Manage day-to-day relationships with assigned technology clients.

Act as a key point of contact for IT services, technical requirements and ongoing support.

Understand clients' business objectives, operational requirements and technology needs.

Conduct regular client meetings, account reviews and service discussions.

Monitor client satisfaction and identify opportunities to improve service delivery.

Coordinate with internal technical teams to ensure client requests and issues are addressed within agreed timescales.

Maintain strong professional relationships and support long-term client retention and account development.

IT Consulting & Technical Coordination

Review existing IT systems, applications and business processes and identify opportunities for improvement.

Analyse business and technical requirements and recommend practical IT solutions.

Provide advice on software applications, cloud platforms, infrastructure and digital solutions.

Support the implementation, configuration, testing and deployment of IT systems and applications.

Work closely with technical teams to investigate and resolve client IT issues.

Coordinate technical troubleshooting and escalate complex issues to appropriate technical specialists.

Monitor IT services and system performance and contribute to continuous service improvements.

Translate technical information into clear business language for non-technical stakeholders.

Project & Service Delivery

Coordinate IT activities and deliverables across multiple client accounts.

Work with project managers, developers, infrastructure engineers and other technical specialists to support successful project delivery.

Track client requirements, actions, milestones and agreed deliverables.

Identify potential technical risks, service issues and delivery delays and communicate them to relevant stakeholders.

Maintain accurate client, project, service and technical documentation.

Prepare account reports, service updates and project progress reports for clients and management.

Business Development & Account Growth

Identify additional technology requirements and service opportunities within existing client accounts.

Support the preparation of client proposals, service descriptions and technology solution recommendations.

Assist management with client presentations, account reviews and business development activities.

Understand client technology roadmaps and future business requirements.

Work with technical and commercial teams to recommend appropriate IT services and solutions.

Develop and maintain effective working relationships with technology vendors and external partners.