Customer Service & Sales Advisor

Customer Service & Sales Advisor – Larbert, Falkirk

Salary

£26,520 basic, paid monthly, plus an uncapped bonus (current average around £400 a month, top performers up to £1,000 a month)

Location

Larbert, Falkirk (on site)

Contract

Permanent, full time, 40 hours a week

Hours

5 days out of 7, Monday to Sunday, between 8am and 9pm

Start date

Monday 5 October

Good at selling and great with people? You'll join a contact centre in Larbert supporting one of the UK's best-known broadband and telecoms brands. You'll take inbound calls from customers coming to the end of their contract, keep their business, and recommend the upgrades and products that genuinely suit them.

What you'll do

Handle inbound calls from customers who are re-contracting, shopping around or thinking of leaving

Ask the right questions to understand what each customer needs

Recommend upgrades and add-ons that fit, and turn price conversations into value conversations

Work across several systems while keeping the customer experience first

Work towards sales and customer service targets

Who we're looking for

Some sales experience

retail, telesales, a phone shop, memberships, hospitality upselling or anything with a target

Comfortable working to sales targets and delivering great customer service

Confident with technology and happy using multiple systems

Patient, resilient and curious

Available to start on Monday 5 October

What's on offer

£26,520 basic salary plus an uncapped bonus

Full paid training, a supported nesting period, then ongoing coaching

Staff discounts on broadband, mobile and TV, including family and friends deals

A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling

The honest bit

This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.

The process is quick

a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.