Customer Services Assistant

To provide excellent service to our customers, staff and stakeholders as part of a team who are able to deal one-stop with customer and organisational demands (whether in person, by phone or other method) at the point of first enquiry.

-

Process customer demands effectively and accurately, dealing courteously and professionally with customers at all times.

-

Deal with enquiries from outside agencies, contractors, utility companies etc.

-

Provide effective advice and support to applicants and tenants during all aspects of the tenant life cycle.

This includes assisting with housing applications, providing housing options advice and deal with demands from existing tenants and process terminations including associated administration.

-

Provide administrative support to other staff within the organisation.

-

Identify and contribute to continuous improvement activities that enhance the service to the Association’s customers.