Facilities Helpdesk Operative

ROLE

Facilities Helpdesk Operative

HOURS

40 hours

LOCATION

New Castle upon Tyne

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Helpdesk Operative who will effectively operate the Helpdesk and associated communication systems, delivering a professional, efficient and customer-orientated service whilst logging service requests and communicating requirements to Mitie staff and the Trust.

Role Responsibilities

-Be the first point of telephone contact for Trust Helpdesk users and Mitie employees.

-Answer, log, input and allocate service requests accurately and in a timely manner, directing the appropriate personnel to undertake tasks.

-Monitor and update all service desk requests, taking appropriate action to prevent non-compliant incidents in line with policies and procedures.

-Respond to BMS alarms, report system and equipment faults, and support Major Incident procedures.

-Carry out general administration duties, reception cover and monitor the movement of estates staff during shifts.

Required Qualifications

Applicants must meet the below defined requirements for the role.

-Previous helpdesk or customer service experience.

-Excellent customer service skills with a high standard of customer awareness.

-Strong keyboard skills and a confident telephone manner.

-Ability to assess, prioritise and organise workload effectively.

-Able to work independently, as part of a team and under pressure.

What's in it for you?

-Opportunity to work within a professional facilities management environment.

-Develop your customer service, communication and administration skills.

-Join a supportive team committed to delivering excellent service and operational excellence.

There's a place for you at Mitie, join us today!