Administrator

Allstaff Office Division are delighted to bring to the market the role of Customer Operations Executive, based in Inchinnan, Renfrewshire. This is a Full time permanent role.

Hours of work are 9

00am–5:30pm

Monday to Thursday and 9

00am–4:00pm Friday.

Please note, This is a fully onsite role. Please note that hybrid or remote working is not available for this position.

Job Summary

The ideal candidate will serve as the main point of contact for customers, handling enquiries, resolving issues, processing orders, and ensuring a high level of client satisfaction. This role requires strong communication, problem-solving, and relationship-building skills.

Key Responsibilities

Serve as primary contact for customers via phone, email, and other communication channels

Respond promptly to customer enquiries regarding products, services, orders, billing, and account status

Process orders accurately and efficiently

Investigate and resolve customer enquiries and issues in a timely manner

Coordinate with all internal stakeholders to ensure smooth service delivery. Experience in export processes and paperwork an advantage

Build and maintain strong relationships with customers to encourage retention and satisfaction

Identify opportunities to improve the customer experience and internal service processes

Follow company policies, service standards, and escalation procedures

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.

ALLSTAFFPRO

Work Location

In person