Administrator - Extra Care (Part-Time)

Job Advert

We're looking for a friendly, organised and compassionate Extra Care Administrator to join our team at The Maples Extra Care

Scheme in Kirkby on a part-time basis.

In this role, you'll be the first point of contact for residents, visitors, families and contractors, providing a welcoming

reception service and effective administrative support within our Extra Care scheme. You'll play an important part in ensuring the

smooth day-to-day running of the scheme while helping to create a safe, supportive and vibrant environment for our residents.

Working closely with colleagues, residents and external partners, you'll provide a high standard of administrative support, assist

with scheme activities and services, and help ensure residents receive the best possible experience within our Extra Care

community.

Working pattern

This is a part-time position working 25 hours per week,

Monday to Friday from 10

00am until 3:00pm, based at The Maples. While

some flexibility may be available, candidates must be able to work these core hours to meet the needs of the service.

What you'll be doing

* Providing a professional, welcoming and customer-focused reception service for residents, visitors and stakeholders.

* Greeting visitors and contractors and ensuring sign-in procedures are followed in line with health and safety requirements.

* Managing meeting room bookings and supporting the day-to-day administration of the scheme.

* Producing newsletters, notices, promotional materials and other communications for residents.

* Maintaining accurate electronic filing, records and archiving systems.

* Taking minutes at meetings and ensuring documentation is stored appropriately.

* Supporting the operation of on-site facilities and services, including liaising with external providers where required.

* Ordering office stationery and monitoring supplies to ensure the scheme operates efficiently.

* Processing scheme-related income, including guest room bookings and additional access fobs.

* Supporting procurement activities and liaising with internal teams when required.

* Maintaining confidentiality and ensuring compliance with data protection requirements.

* Promoting safeguarding and reporting any concerns relating to vulnerable adults or children in line with policy and procedures.

What we're looking for

* Experience providing excellent customer service within a reception, administration or customer-facing environment.

* Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities.

* Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues

and visitors.

* Good IT skills, including experience using Microsoft Office applications such as Word and Excel.

* An understanding of the importance of confidentiality and handling sensitive information appropriately.

* Experience working within housing, social care, healthcare or a similar environment would be advantageous.

* An understanding of the needs of older people and a genuine commitment to supporting their wellbeing and independence.

* Knowledge of safeguarding practices and the ability to respond appropriately to concerns.

* A flexible, proactive and team-focused approach.

* A commitment to equality, diversity and inclusion and delivering excellent services to customers.

Interview process

Candidates will be invited to attend an in-person competency-based interview at The Maples Extra Care Scheme in Kirkby during the

week commencing 5th October 2026. The interview will explore your customer service and administrative experience, communication

skills, ability to manage competing priorities, and your approach to supporting older and potentially vulnerable residents within

an Extra Care environment.

What we offer

Torus offers a great benefits package designed to support you on and off the job. You can view our full employee benefits pack on

our website to see everything available across the Torus Group. Please see below an overview of our key employee benefits:

* Generous annual leave, rising with service.

* Health and wellbeing support.

* Enhanced family-friendly policies.

* Aviva pension scheme.

* Wagestream for greater financial flexibility.

* Discounts on travel, leisure and retail.

* Learning and development opportunities.

* Reward and recognition schemes.

* Enhanced sick pay.

* Employee Assistance Programme and occupational health support.

* Flexible and agile working opportunities where appropriate.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification.

* Qualification certificate check (where applicable).

* Two satisfactory references.

* Occupational Health questionnaire.

* Enhanced DBS check.

* Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.