FM Account Manager

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Working Days

Monday - Friday 08:00 - 17:00

Main Purpose

Responsible for the safe, compliant, profitable and effective delivery of Hard FM services across the account. The role will lead the operational team, manage client relationships, maintain financial control and ensure contractual and performance requirements are achieved.

The FM Account Manager will also support minor works and project activity where required, ensuring works are coordinated effectively with live operations.

Key Responsibilities

• Lead the day-to-day management and performance of the Hard FM account.
• Demonstrated ability to lead teams through periods of organisational change.
• Act as the key operational contact for the client, maintaining strong stakeholder relationships and high levels of customer satisfaction.
• Lead, manage and develop the site team, ensuring clear accountability, effective performance management, coaching and succession planning.
• Ensure planned and reactive maintenance is delivered safely, compliantly and in line with contractual requirements.
• Monitor PPM performance, WIP, open work orders, statutory compliance and associated labour and material costs.
• Manage account budgets, forecasts, operational expenditure and financial performance, with a clear understanding of P&L and commercial risk.
• Manage suppliers and subcontractors to ensure quality, compliance, value and performance.
• Produce and maintain clear operational, financial and KPI reporting for internal and client review.
• Identify risks, service improvements, efficiencies and opportunities for additional works or account growth.
• Ensure compliance with company procedures, health and safety requirements and relevant ISO standards.
• Support minor works, lifecycle and run some of the project activity, ensuring works are delivered safely, within budget and with minimal impact on live operations.
• Maintain effective use of CAFM/CMMS systems, asset information and maintenance records.
• Clear experience of project delivery and change management responsibility.

Skills & Experience

Essential

• Proven Hard FM, engineering or technical services management experience in Engineering Operations, preferably FMCG or Technical Services leadership.
• Strong account or contract management capability.
• Demonstrable people management and team leadership experience.Good financial and commercial understanding, including budgeting, forecasting and cost control.
• Strong understanding of building services, statutory compliance and operational risk.
• Experience managing suppliers and subcontractors.
• Strong client and stakeholder management skills.
• Ability to manage multiple priorities within a complex operational environment.

Desirable

• Experience within pharmaceutical, life sciences or another regulated environment.
• Experience supporting minor works, refurbishment, infrastructure or capital projects.
• Knowledge of asset lifecycle management and CAFM/CMMS systems.
• Relevant engineering, FM, IOSH, NEBOSH or safety qualification.

Key Attributes

• Strong operational and people leader.
• Commercially aware and financially disciplined.
• Client-focused and confident with senior stakeholders.
• Technically credible without needing to be the technical specialist in every discipline.
• Proactive, organised and comfortable taking ownership.
• Able to balance BAU service delivery with improvement and project activity.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.