Service Advisor

We are recruiting on behalf of our client for a Service Advisor position at a reputable independent garage near Cannock, Staffordshire. This is a full-time, permanent role offering stability, professional development, and the opportunity to work in a modern facility specialising in prestige, performance, and electric vehicles. The Service Advisor role is crucial in ensuring an exceptional customer experience from initial booking through to vehicle handover.

Benefits

• Competitive salary up to £33,000 basic (higher salary available for Senior Service Advisors)
• Monday to Friday, 8:00 am – 6:00 pm; no weekends
• Ongoing professional training and career development
• Additional leave entitlement
• Company pension scheme
• Employee discount scheme
• Discounted or free food options
• Free on-site parking
• Employee referral programme

Duties of a Service Advisor

• Manage the complete customer journey, ensuring transparent communication and excellent customer service
• Handle service, repair, and MOT bookings efficiently
• Prepare accurate job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts orders and supplier communications
• Process invoices, payments, and warranty claims
• Maintain an organised, professional reception and waiting area
• Support the workshop team by offering a seamless customer experience

Requirements

• At least 2 years’ experience as a Service Advisor within a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Strong customer service and communication skills
• Professional appearance and conduct
• Excellent organisational and administrative skills
• IT-literate with the ability to adapt to management systems
• Full, clean UK driving licence

This Service Advisor role offers a genuine opportunity for career progression within a supportive environment. Our client values expertise in automotive customer service and provides full training on internal systems and processes.

Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Stafford and Staffordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.