SERVICE CENTRE OPERATIVE

SERVICE CENTRE OPERATIVE

Salary

£32,445 per annum

Working Hours

Permanent, Full Time, 42 hours per week, 4 on 4 off shift pattern Days and Nights

Location

Churchill Hospital, Oxford, OX3 7LE

G4S Facilities Management is seeking a dedicated Service Centre Operative to join our team at Churchill Hospital. You will be the central link between our stakeholders, the Trust, and our service delivery teams, ensuring all contractual requirements are met with excellence.

This will be a full time, permanent position, working an average of 42 hours per week (some weeks will be less, some more) on a 4 on 4 off shift pattern. Day and/or night shift patterns are available.

Core Responsibilities

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Workflow Management

Coordinate and allocate reactive and planned maintenance tasks for in-house teams and sub-contractors. Handle incoming calls efficiently and provide customers with clear and helpful assistance.

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Process Improvement

Collaborate with IT and CAFM teams to enhance digital functionality and streamline Service Centre operations.

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Contractor Oversight

Manage site inductions and contractor procedures to ensure seamless on-site activity.

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Performance Monitoring

Conduct 'jeopardy management' of daily activities to proactively prevent service failures.

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Compliance

Maintain accurate diaries, schedules, and purchase order records in line with company policy.

Essential Criteria

• A hardworking professional who leads by example.
• Exceptional communication skills (written and verbal).
• Strong IT literacy; experience with Concept Evolution is a significant advantage.
• A commitment to providing high-tier customer service in a fast-paced environment.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees

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