Tameside and Oldham Customer Services Administrator

Purpose of the job To help to create an efficient and effective, friendly and courteous day to day customer service/clinical administration department. Communication - Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues to the Clinical Lead or Customer Service Lead that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Entering/Monitoring of Referrals - Responsible for entering referrals immediately onto the computer system in an effective manner when the referral is received via a user, carer or family or from a prescriber. Training will be provided on use of the computer system. Appointments - To assist with the arrangement and booking appointments with the clients / next of kin / carers, suppliers. Queries/Enquires - Responsible for dealing with all queries from prescribers, service users, carers and colleagues, and passing on messages in a timely manner. Administration - Responsible for the daily efficient running and accounting of all administrative operational systems within the clinical areas of the service. IT/Data - Responsible for the completing of processes, including spreadsheets and reports for data required as requested by clinical managers. Responsible for compiling and processing of data as requested. Hardware - Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer. General - Responsible for helping out in any area of the Wheelchair Service. You will be assigned to specific areas or tasks associated with customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence. Undertake the job in line with

Ross Care competencies as follows

Achieves business results and adds value to the service Focuses on internal and external customers Builds and maintains effective teamwork with colleagues Embraces change Perform duties according to all Company policies, procedures and instructions.