Complex Care Manager – Adults/ MH/LDA

Please see attached JD for full Job Description Key Responsibilities Provide clinical leadership and expertise in All Age Continuing Care (AACC) and complex care Support and ratify CHC and Childrens Continuing Care eligibility decisions Manage appeals, disputes, retrospective claims and legal cases Lead on complaints, SARs and FOIs within the complex care portfolio Oversee and contribute to contract management, performance and quality assurance of delegated providers Work with system partners to ensure robust care planning and case management Develop and implement quality assurance and audit processes Analyse data and performance information to support service improvement Provide clinical advice and support to commissioning colleagues and wider teams Key Priorities Ensure robust, consistent and compliant decision-making for complex care funding Deliver high-quality, person-centred care packages Strengthen provider oversight and performance management Improve the handling of appeals, complaints and legal processes Support service improvement and pathway development Ensure compliance with national frameworks, legislation and governance requirements Working Relationships You will work collaboratively across the system, including: ICB Nursing Directorate and Complex Care team Delegated provider complex care teams NHS England and regional quality teams Local Authorities Provider organisations and multidisciplinary teams Strong partnership working and stakeholder engagement are central to this role. West and North London ICB is committed to promoting equality, diversity and inclusion. We strive to ensure our workforce reflects the rich diversity of the communities we serve, and we strongly encourage applications from candidates from underrepresented groups We recognise that a healthy work-life balance is essential to the wellbeing and productivity of our staff. We aim to consider all flexible working requests in a fair and open way, balancing the needs of our organisation with those of our employees. By fostering a flexible working culture, we strive to create an environment where everyone can thrive and contribute to delivering high-quality services for our communities.