Temporary Clinical Coordinator/Administrator

Providing administrative support in the Palliative care Advice Centre at the hospice Providing secretarial support for the senior medical team and Community Consultant. GENERAL DUTIES To provide a comprehensive administrative support service to members of the hospice clinical team. This will include processing and managing new referrals, discharges and correspondence and entering data onto EMIS within specified timescales. This list is not exhaustive. Ensure all administrative tasks are followed in an accurate and compliant manner following agreed protocols. To support other administration teams as needed e.g. during periods of absence/ holidays. To prioritise work ensuring that correspondence regarding patients is dealt with appropriately and in accordance with service quality standards and time limits. To receive incoming telephone calls, determining the urgency of the call and use own initiative to deal with it. To have knowledge of local services that are available for patients and their carers/families within East Cheshire. To develop and promote efficiencies in administration processes to the wider clinical teams. To attend, co-ordinate and minute MDT Meetings as required. To support and guide any departmental volunteers and seek advice regarding their practice where required. Communicating/liaising with all staff within partner organisations, health care professionals and East Cheshire Hospice staff, maintaining good communication/ referral processes with other health care professionals. The confidentiality of information about patients must be upheld at all times as the post involves access to vulnerable adults. A satisfactory Disclosure and Barring (DBS) check is required. Act as a welcome to the Palliative care Advice Centre/Hospice @home/In-patient service for all service users. Dealing with distressed patients, carers, relatives and the bereaved in an empathetic manner, in person and via telephone. To provide clear and professional communication at all times. Effectively signpost colleagues within the Hospice or external contacts to other agencies or sources of help as appropriate. To continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate. To contribute to the development of the Palliative care Advice & Coordination service. Minute taking for the wider team as well as own team, as and when required. Dealing with a combination of both computerised and paper-based information systems, including fault finding on non-complex office equipment. Researching information for clinical colleagues on assorted topics from the Internet or external agencies. Helping clinical colleagues by taking on all the administrative duties of audits and surveys and then collating the results in an easy-to-read format. There will be a rotational element to the post including to the Inpatient unit and Hospice at home