Administration Officer

Admin Officer

Location

Preston (Sessions House, Lancaster Rd, Preston, Lancashire PR1 2PD)

Working Hours/Pattern

Fully office-based role, Mon-Fri, 9am-5pm (37 hours per week)

Pay Rate

£12.86 for the first 12 weeks, then £13.25 afterwards

Level of clearance required

Basic DBS to be processed by Brook Street

Lenght of assignment

runs until 06/09/27, with possible extension

If you're organised, calm under pressure, and genuinely enjoy helping people through important moments, this is a great opportunity to join a busy court environment as an Admin Officer. You'll provide day-to-day administrative and customer support that helps hearings run smoothly-and supports users to access justice effectively.

What you'll be doing

* Undertaking administrative tasks to prepare for, facilitate, and support the outcome of hearings

* Supporting users and stakeholders face to face, by phone (incoming and outbound), and via correspondence in a range of formats

* Using service scripts and knowledge materials to signpost people to the right support and answer queries clearly

* Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required

* Handling case files with accurate data entry, secure information management, and compliance with retention/data loss protocols

* Assisting with listing and scheduling, ensuring efficient use of judicial time and adherence to listing policies

* Providing judicial business support (e.g., diary coordination and local administrative tasks)

* Supporting enforcement processes, including financial assessments, fine collection support, and producing basic statistical/financial reports

* Supporting health and safety processes (PEEPs, facility checks, issue logging, and key/safety governance under guidance)

* Preparing papers and documents for hearings/meetings, creating/updating records, and drafting standard letters

What you'll bring

* Strong administrative capability with attention to detail and accuracy

* Confidence communicating with people who may have complex needs, providing clear and consistent information

* A service-minded approach and the ability to follow policies and procedures effectively

* Sound judgement and professionalism when handling sensitive information

* Reliability in a fast-paced environment, with a focus on meeting performance and operational standards

Ready to make a real difference in a structured, mission-focused setting? Apply now via Job Advert-our client is looking for someone dependable to support hearings and help people navigate the process with confidence.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.