Asset, Quality and Contracts Officer

Key Responsibilities

Assist in the management and maintenance of the Digital Services Configuration Management Database (CMDB) in line with Digital Services IT Asset Management Process Regular Audits of all Assets / Software within the Trust Regular Reporting of all Digital Services administration processes within the Trust to Digital Services Senior Management Team Assist the Asset, Quality and Contracts Manager in producing the data required for the Service Reviews both internal to Digital and Trust wide Assist in the establishment of effective communication on all aspects of user support for software and asset management and the wider business. Deliver Digital Services Administration services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Developing, monitoring, and maintaining the policies and procedures within the Digital Services Department Ensure all Digital Services Administration processes are up to date and relevant, conducting regular reviews. Providing knowledge transfer and training materials to other members of staff Maintain awareness of all developments across the Digital Services functions Ensure all communication is clear and concise and contains no technical jargon when communicating with the business, including negotiating with staff at all levels across the trust Ensure all updates to the IT Service Management tool for ticket updates are conducted in a timely and non-jargon format, adhering to the Digital Services Service Level Agreements / Operating Level agreements and policies and procedures, including liaising with peers and managers on Digital Services Other duties as agreed with the Asset Quality and Contracts manager Provide support to staff within different functions of the Digital Services department Assist in providing training and support for all departments within Digital Services in regards to maintaining Customer Excellence through quality control Assist in the predicting trends based on reporting, performance, KPIs, SLAs and OLAs to enable delivery of a high standard of service Ensure Service Quality is maintained within the Digital Services Department Report and Records breaches of security to the Trust's data protection and digital services security lead Adherence to all Trust Policies and Procedures, National Procedures and National Legislation including the Data Protection Act and Misuse of Computers Act Has the ability to work to agreed objectives, and able to work when needed without supervision and prioritise workload accordingly.