Assistant Practice Manager

Key Responsibilities Administration Oversee administrative operations and make decisions relating to staff and patient queries Produce weekly rota and room allocation plans for clinical staff Prepare, record, and distribute minutes for Practice meetings Prepare agendas and chair staff meetings in the absence of the Practice Manager Attend Practice team meetings and external meetings as required Ensure effective and efficient day-to-day administrative systems are in place Information Management & Communication Maintain responsibility for the EMIS clinical system, including troubleshooting and optimisation Provide support and training on all IT platforms used in the practice Ensure secure maintenance of patient records in line with data protection legislation Manage appointment systems and ensure compliance of agreed systems Staff Management Manage the reception team Support recruitment, training, and appraisals Manage rota and annual leave ensuring adequate cover is in place Promote staff engagement and wellbeing Support HR policies Patient Services Oversee non-clinical patient services Monitor patient satisfaction Manage complaints handling and appropriate annual reporting Governance, Risk & Compliance Ensure compliance with statutory and regulatory requirements Support CQC standards and inspections Maintain risk registers and incident reporting Support audits and quality improvement Ensure policies are up to date and followed Health & Safety Comply with Health and Safety at Work Act 1974 Maintain safe working environment Participate in risk assessments and incident reporting Support fire safety and infection control Ensure staff training Information Governance & Confidentiality Comply with UK GDPR and Data Protection Act Maintain confidentiality of patient data Ensure secure data handling Report data breaches appropriately Equality, Diversity & Inclusion Promote equality and diversity Ensure non-discriminatory service delivery Comply with Equality Act 2010 Additional Responsibilities Deputise for Practice Manager Support operational development Undertaking additional duties as required