Red Dot Search UK Limited
Motor Claims Handler
BL7 9RW
Key information
- Pay
- £24,479 to £35,000 a year
- Hours
- Full-time
- Contract
- Permanent
- Remote working
- Hybrid - 2 days remote
- Posted date
- 28 Aug 2026
- Closing date
- 27 Sep 2026
About this role
Third Party Motor Claims Handler (TPPD) | Bolton | £24,479 – £35,000
Location
Bolton, BL7 (on site)
Type
Permanent — full-time
Hours
35 hours per week — Monday to Friday, 9am–5pm. Flexible working patterns available.
Salary
£24,479 – £35,000 dependent on experience
Signed off 25 August 2026. Recruiting due to internal promotions and expansion
Key Responsibilities
Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.
Investigate liability
work with other departments and conduct own investigations to determine fault and liability.
Manage complex files
more advanced cases including high-value claims and those with liability disputes.
Work with credit hire claims
assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
Liaise with external parties
solicitors, insurers and accident management companies.
Identify fraud
recognise and escalate potentially fraudulent activity for further review.
Prioritise workload and team duties
organise own caseload while supporting wider team responsibilities.
Provide excellent service
consistently high standard with all parties to the claim.
Candidate Profile
Minimum 2 years' motor claims experience required to be considered for the upper end of the salary range.
Third party or credit hire experience strongly preferred.
Excellent customer service and computer skills — confident across multiple systems.
Active listening and relationship building.
High attention to detail and sound judgement on liability.
Holds or willing to work towards the CII Certificate — fully funded and supported.
GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.
Full-time or part-time considered.
Support with industry-relevant qualifications (CII).
Increased holiday allowance with length of service; holiday sell scheme.
Birthday day off plus half-day for seasonal shopping.
Contributory pension scheme; cycle to work scheme.
Free on-site parking; casual dress; free branded clothing.
Discounted sports and social activities; cash bonus for going above and beyond.
Trained mental health and first-aid staff on site.