Red Dot Search UK Limited
Household Claims Handler
BL7 9RW
Key information
- Pay
- £24,479 to £30,000 a year
- Hours
- Full-time
- Contract
- Permanent
- Remote working
- On-site
- Posted date
- 28 Aug 2026
- Closing date
- 27 Sep 2026
About this role
Household Claims Handler | Bolton | £24,479 – £30,000
Location
Bolton, BL7 (on site)
Type
Full-time, permanent
Hours
35 hours per week — Monday to Friday, 9am–5pm
Salary
£24,479 – £30,000 dependent on experience
Signed off 25 August 2026 following an increase in work volume.
Key Responsibilities
Caseload management
manage a varied portfolio of domestic property claims from first notification to final settlement.
First notification & assessment
handle initial calls and correspondence, confirming valid grounds to claim.
Information gathering
collect accurate details and documents needed to progress each claim.
Policy & liability assessment
assess policy cover, benefits and liability in line with guidelines.
Settlement negotiation
validate and negotiate settlements within authorised limits.
Supplier management
appoint and manage suppliers supporting the policyholder.
Fraud & underwriting awareness
identify and refer suspicious underwriting or potentially fraudulent claims.
Customer communication
clear updates and progress information throughout the claim.
Organisation & prioritisation
effective diary management across a busy caseload.
Target achievement
meet individual and team performance targets.
Candidate Profile
Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
Excellent customer service and computer skills — confident across multiple systems.
Active listening and relationship building.
High attention to detail and accuracy.
Holds or willing to work towards the CII Certificate — fully funded and supported.
GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends.
Support with industry-relevant qualifications (CII).
Increased holiday allowance with length of service; holiday sell scheme.
Birthday day off plus half-day for seasonal shopping.
Contributory pension scheme; cycle to work scheme.
Free on-site parking; casual dress; free branded clothing.
Discounted sports and social activities; cash bonus for going above and beyond.
Trained mental health and first-aid staff on site.