Online Specialist - Home Delivery & Amazon Operations South

We have a fantastic opportunity for an Operations Specialist, covering Online Store Pick, Deliveroo and Morrisons on Amazon store operation. Working within our Online team, you will be field based in the Home Counties and East Anglia Regions.

In this role you will help stores to improve performance and support our expansion. This will include coaching on store visits and analysing data to help identify opportunities. Good organisational and communication skills are essential.

You will engage with a wide range of stakeholders including Store Teams, Store Management Teams, Regional Managers, Head Office and Amazon and Deliveroo’s own operations team.

Ideally, applicants will live within the geographical area. There may also be times when you would need to travel further and stay overnight 2-3 days a week depending on business needs.

You’ll be responsible for things like this

• Drive understanding of all of the Morrisons Online channels to create a depth of knowledge.
• Improve performance metrics - working alongside the Groups management team.
• Commercial impact - increase and demonstrate to store teams ways in which Morrisons can be commercially beneficial. Identifying ways to increase sales.
• Liaise with Amazon and Immediacy operations team
• Working with Morrisons store teams, to understand how we can deliver a better service to our customers.
• Be part of the expansion plan, supporting new stores opening across the Home Counties and East Anglia Region.

About You

You’ll need skills and experience like this

• Has a real passion and energy for growing sales.
• Experience in retail and online
• A good problem solver with a can-do attitude and drive to ‘get the job done’
• Commitment to identifying opportunities to drive sales.
• Experience in managing, leading and working with colleagues in store.
• Strong organisational skills with an ability to prioritise a demanding workload
• Computer literate with good understanding of google docs, sheets and slides
• Good understanding of retail
• An engaging communicator
• Strong influencer at all levels
• Effective stakeholder management
• High levels of drive and personal resilience
• Strong listening skills
• Strong teamwork skills and willingness to lean in on wider team priorities
• The ability to work under tight time constraints.