Reception Supervisor

Job Title

Reception Supervisor

Hourly Rate of Pay

£15.80

Contract Type

Permanent

Type of Employment

Full Time

Total Weekly Contractual Hours

40

Shift Description

7:00 AM to & 7:00 PM

Location

HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZWe are looking for a professional and highly organised Reception Supervisor to oversee front‑of‑house operations across both Main Reception and BEC Reception. This role requires strong leadership, excellent communication skills, and the ability to coordinate a multi‑site reception service while supporting the wider reception team as and when required.

Key Responsibilities

-Reception leadership — Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.

-Front‑of‑house coordination — Oversee visitor management, contractor sign‑in, and adherence to security protocols at both reception points.

-Team support — Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.

-Training & development — Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.

-Service quality monitoring — Review front‑of‑house performance, identify improvements, and escalate concerns where required.

-Meeting room oversight — Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.

-Client and stakeholder communication — Act as the main point of contact for reception‑related queries and service improvements.

-Administrative management — Oversee documentation, reporting, and inbox management for both reception areas.

-Building support liaison — Work closely with security, engineering, and cleaning teams to support daily building operations.

Skills & Competencies

-Strong leadership and people‑management skills.

-Professional front‑of‑house presence with excellent communication.

-Ability to manage a multi‑site reception environment.

-High attention to detail and strong organisational skills.

-Competent with Microsoft Office and visitor management systems.

-Customer‑focused approach with a proactive attitude.

Experience & Qualifications

-Previous experience as a Reception Supervisor or Senior Receptionist (essential).

-Experience managing or supporting multiple reception areas (desirable).

-Strong understanding of visitor and contractor management processes.

-Experience supervising small teams or leading front‑of‑house operations.