Receptionist

Job Title

Receptionist

Hourly Rate of Pay

£14.91

Contract Type

Permanent

Type of Employment

Part Time

Total Weekly Contractual Hours

20

Shift Description

One week from 7:00 AM & other week can be from 2:00 PM

Location

HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ

The Receptionist is responsible for delivering a professional front‑of‑house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.

Key Responsibilities

-Front‑of‑house operations — Manage the reception desk, greet visitors, and provide a professional first point of contact.

-Visitor management — Register visitors, issue passes, maintain accurate logs, and follow security protocols.

-Call handling — Answer and direct incoming calls promptly and professionally.

-Email and enquiry management — Monitor the reception inbox, respond to queries, and escalate where required.

-Meeting room coordination — Manage bookings, prepare rooms, and support basic setup requirements.

-Contractor sign‑in — Ensure contractors follow site procedures, permits, and access rules.

-Post and deliveries — Receive, sort, and distribute mail and parcels.

-Administrative support — Assist with filing, data entry, documentation, and general office tasks.

-Customer service — Provide clear information, support staff queries, and maintain a welcoming environment.

-Building support — Report faults, liaise with engineering/security teams, and support daily operational needs.

Skills & Competencies

-Strong communication and interpersonal skills.

-Professional and confident front‑of‑house presence.

-Ability to multitask and manage a busy reception environment.

-Good organisational skills and attention to detail.

-Competent with Microsoft Office and visitor management systems.

-Customer‑focused approach with a positive attitude.

Experience & Qualifications

-Previous reception or front‑of‑house experience (essential).

-Experience in a corporate or facilities environment (desirable).

-Basic administrative experience.

-Security awareness and understanding of visitor protocols (advantageous).

Working Relationships

-Works closely with security, engineering, cleaning teams, and office management.

-Acts as the first point of contact for staff, visitors, and contractors.