Housekeeping Supervisor

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.

Your day-to-day

People

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Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance

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Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

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Promote teamwork and quality service through daily communication and coordination with other department heads

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May assist with deep cleaning projects and assist housekeeping staff during high-volume periods

Financial

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Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).

Guest Experience

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Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements

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Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

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Handle complaints and special requests to achieve complete guest satisfaction

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Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

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Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)

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May maintain procedures for the security of lost and found items

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Perform other duties as assigned.

What we need from you

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Minimum one year of housekeeping supervisory experience

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Must speak fluent English.

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Other languages are advantageous.

Why you should apply

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Service-based annual leave (increasing up to a maximum of 5 extra days)

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Voluntary Medi-cash Scheme

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Employee & Friends/Family discounted rates at Heeton-operated hotels

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Life Assurance, Income Protection and Employee Assistance schemes

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Referral scheme

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Heeton is an expanding company which offers excellent career opportunities.

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Exclusive access to the employee recognition & reward scheme - Heeton Rewards

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Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process