Customer Fulfilment Manager (Transport)

About the role

Permanent

From £75,000 - £85,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working

Field Based - This position requires national mobility. Occasional visits to Head Office in Southampton when required.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Fulfilment Manager (Transport) and you’ll be a big part of this.

Role Purpose

In this highly collaborative role you will lead the operation and continuous development of our own-fleet final mile home delivery networks, driving improvements in customer service, operational performance and cost to serve. Operating across a complex network of multiple operations, 3PL relationships, 12 regional sites and 53 digital hubs across the UK and ROI, the role plays a key part in evolving the final mile delivery proposition through operational excellence, service innovation and network consistency

Key responsibilities

• Lead 3PL teams for delivery planning and own-fleet operations across 1-person, 2-person and crane-assisted home delivery from Fulfilment Centres and Digital Stores, driving improved customer service, operational consistency and cost to serve.
• Work cross-functionally with Logistics Development, Retail, Tradepoint and 3PL partners to evolve the home delivery proposition, including extended cut-off times, lead time reduction and service innovation meet our customer expectations.
• Ensure operational processes continually evolve to deliver safety, compliance and legislative adherence across the delivery network.
• Review 3PL supplier base and lead tender activity to deliver best value across service, innovation and cost, aligned to B&Q contract governance frameworks.
• Drive development of a “one network” operating model to improve service, network efficiency and cost to serve across final mile operations.
• Through the Sustainability Manager, lead delivery of the Kingfisher sustainability agenda across transport operations, supporting alignment to the Kingfisher Net Zero Roadmap.
• Partner with Retail and Logistics providers to deliver high levels of customer service, ensuring robust operational contingency plans are in place to support peak and disruption management.
• Contribute to a high-performance culture that develops future logistics talent and supports sustainable knowledge transfer across the function

Key Business Relationships

Works with the following teams to effectively deliver efficient and effective service for

Customers

• Logistics Retail Network
• Retail Leadership Teams
• Third Party Logistics Partners
• Finance
• Key contacts within Kingfisher and other banners within the Group

Required skills & experience

• Ability to lead, develop and coach teams to drive high performance.
• Experience of managing costs and delivery efficiencies
• Previous experience of managing multiple stakeholders
• Ability to communicate and influence at a senior level
• Good level of skill in Microsoft Office/ Teams/ SharePoint would prove beneficial
• Able to demonstrate experience in managing multiple projects with the ability to define clear timelines and deliver against them.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.

Training & development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.

Flexible learning with LEO

LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our

First Line Manager programme

a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

Take a tour around our office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Ready to apply?

Step 1

Apply via bandqcareers.com

Step 2

We'll contact you for a phone interview

Step 3

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Customer Fulfilment Manager (Transport)

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Eastleigh, Hampshire

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Open to Job Share, Full Time or Part Time - Permanent

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£75,000.00 to £85,000.00 per year