Forest Homecare Ltd • Sudbury, Suffolk
About this role
Job Title
Care Coordinator
Location
Sudbury, Suffolk
Responsible to
Office Manager
Hours
37.5 hours per week
Salary
£26,000 per annum
We have an exciting opportunity available for a Care Coordinator on a full-time basis, working from our office in Sudbury, Suffolk
It is essential that successful candidate will hold a clean driving licence and own a vehicle.
Your main duties will include
To ensure that high quality domiciliary care services are delivered to service users through efficient management within the contracted service area.
To manage on a day to day basis the coordination and preparation of rotas, care packages and care staff.
To address developmental needs of care staff in the team and performance levels through supervision (one to ones) and to ensure observations of practice and other compliance tasks are completed according to the target dates.
You will be required to be on-call alternate weekends, and if a shift cannot be covered, you will have to attend the call yourself.
Area Coordinating
Supervise and support the care team in day to day service delivery to the highest possible standard, ensuring all visits are covered and that no visits are missed or cancelled
To re-allocate visits and rounds speedily effectively and safely at all times, ensuring care staff are spoken to directly and instructions confirmed by text to avoid any misunderstandings or missed visits
To ensure on-call staff are telephoned or seen daily to be updated, e.g. hospital admissions, concerns about service users and general issues
Service delivery
Managing the day to day visit changes, ensuring service is maintained at all times to all service users, you may be required to perform rounds when capacity is challenged and work cannot be covered by existing resources
Dealing with service users’ queries and responding to them effectively and speedily
Ensuring whenever possible service users or appropriate others are notified in advance of any operational issues affecting their service delivery including when we are running more than 30 minutes late
What we can offer you
28 days annual leave per annum including bank holidays.
Contributory pension scheme
Full induction and training with ongoing support
Paid Training
Free DBS Check (if required)
Forest Homecare is positive about inclusion and welcomes applications from individuals who can meet the requirements of the job position and may wish to request flexible working or reasonable adjustments to support them