Fire Risk Assessment Administrator

Fire Risk Assessment Administrator Morgan Fire Protection Ltd, a specialist business within Marlowe Fire and Security Group, are seeking a highly organised and proactive Fire Risk Assessment Administrator to join our growing team. This is a key role within the business, supporting the smooth coordination of operations and ensuring excellent service delivery to our clients and engineers

Key Responsibilities

-Manage incoming communications, including emails from customers and field engineers

-Accurately log and update service requests on our CRM system (CASH)

-Schedule and assign jobs to engineers, ensuring efficient planning and resource allocation

-Prepare and issue quotations in a timely manner

-Handle general telephone enquiries, providing a professional and helpful first point of contact

-Carry out a range of administrative duties to support the wider team

-Respond to engineer queries, offering support and guidance where required

-Close completed jobs and assist with billing processes

-Coordinate work with subcontractors, including issuing jobs and following up on outstanding tasks

Requirements

-Highly accurate and efficient typing skills, with exceptional attention to detail

-Strong written and verbal communication skills, with the ability to engage professionally at all levels

-Advanced proficiency in Microsoft Office applications, with the ability to produce high-quality work

-Excellent organisational and time management skills, with a proven ability to prioritise and manage multiple tasks effectively

-Resilient and adaptable, with the ability to perform well under pressure in a fast-paced and dynamic environment

This is an office based role in Nazeing with the potential for hybrid working once full training has been received.