Administration Officer URCT / CCC | Essex Partnership University NHS Foundation Trust

Essex Partnership University NHS Foundation Trust (EPUT) has an exciting opportunity to join our Care Coordination Centre (CCC) and Urgent Community Response (UCR) Team.

This full-time, fixed-term role plays a vital part in supporting the delivery of safe, responsive, and high-quality care for patients across the community. The postholder will work as part of a dynamic, fast‑paced service that ensures individuals receive the right care, at the right time, in the right place.

The Care Coordination Centre and UCR team work closely with multidisciplinary teams, partner organisations, and healthcare professionals to support hospital avoidance, timely discharge, and rapid community-based interventions.

The postholder will be responsible for

• Acting as a central point of contact for referrals into the Care Coordination Centre and Urgent Community Response service
• Receiving, processing, and triaging referrals in line with service pathways and priorities
• Coordinating care and communicating effectively with clinicians, patients, carers, and partner agencies
• Maintaining accurate and timely records using Trust clinical systems
• Supporting multidisciplinary team working to ensure seamless patient journeys
• Escalating concerns appropriately and contributing to service flow and patient safety
• Providing excellent customer service in a fast‑paced and pressured environment
• Supporting service audits, data collection, and performance monitoring where required

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

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Job share

Applications for job shares are welcomed.

Essential Criteria

• Excellent communication and interpersonal skills
• Ability to work effectively in a busy, time‑critical environment
• Strong organisational and prioritisation skills
• Confident use of IT systems and electronic patient records
• Ability to work independently and as part of a multidisciplinary team
• Understanding of confidentiality, data protection, and safeguarding principles

This advert closes on Tuesday 19 May 2026