Customer Service Advisor

31hrs per week - This role has shift patterns which includes alternate weekends, please ensure you're able to fulfil these requirements before applying.

The role

Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPI’s. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including, email, telephone, live chat, social media platforms and letter. The departments aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment. “Delivering the best level of service at the right cost and on time."

We have

Competitive compensation package

25 days annual leave (pro rata for part time roles)

Clarins For You - Our Reward and Benefits Platform

Generous employee discount and Training allocation

Potential to earn up to 10% performance based bonus

Career Development opportunities

Access to a range of Wellbeing services through our Employee Assistance Programme

You are

Passionate about delivering world class customer service

Enjoy resolving all queries in a timely manner from email, phone, chats and social media.

An excellent listener who understands great customer service

Some administration experience desirable but not essential

Best in class communication skills, both verbally and written

You have

2yrs+ customer service experience

Proficient in Microsoft office

Excellent verbal and written skills, with the ability to communicate confidently at all levels

Ability to multitask and prioritise work under pressure

Awareness of GDPR

Previous experience with Zendesk or Salesforce is an advantage