Head of Technical Program Management

Summary

As a Head of Data and AI Delivery you have overall accountability for the technical delivery and execution of product and programme solutions within the Data and AI team at M&S. You will lead highly visible and complex programmes of work and will act as an equal partner with our Data Technology, Data Product and senior business leaders to deliver value and help define, execute and land strategic outcomes while ensuring the overall delivery remains smooth and efficient. This role is working in the team which delivers data and AI solutions to the business, aligned to strategic objectives, through our core data platform, BEAM. Who you are

• As a Head of Data and AI Delivery, you will have extensive experience and responsibility of Product and Programme delivery, combining your business knowledge with technical expertise to drive innovation, foster relationships and promote an ‘own it and get it done’ attitude.
• Excellent financial and commercial acumen including experience managing large budgets
• You will be aware of emerging Data and AI industry trends and interface with senior stakeholders / peer groups to understand their applicability to M&S
• Excellent interpersonal skills, proactive can do attitude and ability to set the standards for communicating effectively with both technical and non‐technical individuals including director level
• Experience working in retail - ideal, not mandatory

What you will do

• Drive, own and deliver highly complex and multi-disciplinary Data and AI initiatives, collaborating with business stakeholders and D&T peers

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End-to-End Program Delivery

Ensure the successful delivery of all technical data programs, from initiation through to completion. This includes managing timelines, budgets, resources, and quality to meet or exceed expectations.

• Develop and foster trusted relationships with stakeholders across business areas using deep and relevant technology and data and AI experience to simplify complex technology issues to ensure successful delivery of outcomes through innovation and thought leadership in line with SLAs
• Accountable for the data and AI budget and driving value for money in the smartest, most efficient way
• Anticipate problems using specialist knowledge and put processes in place to improve capability and effectiveness

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more diligent, inspiring digital era. We’re reconsidering how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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