Homelessness Support Worker

Homelessness Support Worker

Location

Martin House & Hatfield Road, St Albans

Hours

Full-time (37.5 hours per week)

Salary

£26,853 per annumJoin our team at Martin House, a fast-paced 16-bed homelessness service where we support adults facing complex challenges such as trauma, mental health needs, substance misuse and barriers to independence. We work together to create a safe, respectful and inclusive environment where people feel supported, understood and empowered to move forward.The RoleYou will support 8 residents, working alongside another Support Worker who supports the other 8.

Your work will include

Providing direct, person-centred support and encouraging daily living skillsHelping residents set goals and build confidenceResponding calmly and professionally to challenging situationsCompleting accurate case notes, risk assessments and support plansKeeping the building safe with regular checks and reporting repairsManaging a busy caseload and maintaining key compliance tasksYou may also occasionally visit Hatfield Road, our smaller 5-bed service, for health & safety checks.Lone working is a regular part of the role, so confidence and good decision-making are essential.About YouYou are resilient, proactive and calm under pressure, with the ability to build trust and maintain strong professional boundaries. You communicate well, work independently and collaboratively, stay organised and use IT confidently. Most importantly, you bring a compassionate, non-judgemental approach and a genuine desire to help people move toward stability and independence.

Shifts

This role requires flexibility, as you will work a 3-week rolling rota that includes evenings, weekends and bank holidays.

Shifts include a mix of

Early shifts

7am-3pm or 9am-5pm

Late shifts

2pm-10pm

Weekend shifts

1 in every 3 weekends (10am-6pm)A full UK driving licence and access to a vehicle is required (business insurance needed if appointed).Hightown Benefits£26,853 per annum (37.5hrs)33-35 days annual leave Blue Light Card - access to thousands of retailer discountsMileage paidOngoing training and developmentPension & life assurance (3× salary)Long Service AwardsMonthly Attendance BonusAnnual salary and cost-of-living reviewEmployee assistance helplineWe will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.Appointments are subject to satisfactory right to work, enhanced DBS, reference, and medical checks.We are proud to be an Equal Opportunities and Disability Confident employer.