Band 2 - Receptionist, Preoperative Assessment | West Hertfordshire Teaching Hospitals NHS Trust

We are looking to recruit a receptionist to join our friendly St Albans Preoperative Assessment team.

The role involves providing a professional, efficient, and courteous frontline service, acting as the first point of contact for patients, visitors, and staff.

Operational hours are Monday to Friday, 08:00–16:00, excluding Bank Holidays.

****** IMPORTANT INFORMATION - PLEASE READ ******

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Provide a welcoming and efficient reception service as the first point of contact for patients, visitors, both in person and via telephone.

Handle routine patient enquiries, using tact and sensitivity to gather relevant information and signpost patients to the appropriate trained staff.

Record patients’ attendance onto EPR.

Undertake routine administrative duties including filing, scanning, processing correspondence.

Maintain patient confidentiality at all times.

Work as part of a team to ensure the smooth running of reception services, contributing to a high standard of patient care and service delivery.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

This advert closes on Sunday 31 May 2026