Practice Manager

We are looking for a well organised, and delivery focused Practice Manager to take ownership of our multidisciplinary team at Vine House Health Centre. This position is a senior, hands on leadership role. You'll be responsible for performance, productivity, workforce strategy, and the development of our people. Your work will help ensure our non-clinical team is effective, efficient, and truly making a difference for patients. You'll lead a diverse team including Partners, Salaried GPs, Clinical Pharmacists, Paramedics, the Nursing team, and other AHPs within our practice. Your role is to create clarity, pace, and accountability - turning strategy into action and challenges into practical solutions. You'll operate at speed, spotting issues early, and finding solutions. You wont be working in isolation. You'll work closely with our GP Partners, clinicians and AHP Leads, alongside a strong management, administrative, and reception team. Together, they provide the professional, clinical, and operational expertise needed to keep services running smoothly and safely, while you bring the structure, coordination, and follow-through that turns plans into delivery. If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued. Key Responsibilities Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance Owning operational delivery ensuring patient demand, workforce capacity, and access are aligned through proactive planning Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips Spotting bottlenecks across access, utilisation, documentation, or followup and fixing them without hesitation Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one Coaching and performancemanaging team members with pace, fairness, and clarity - addressing issues early and constructively Building a culture of accountability, ownership, and delivery - where standards are clear and excuses dont linger Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows. Supporting service changes, pathway redesign, and improvements to triage and escalation processes

You'll thrive here if you

Prefer ownership and autonomy - and take pride in getting things done properly Have experience leading people and services in primary care, the NHS, or complex service based environments Understand operational performance, workforce planning, and how to run teams at pace Are confident using data to drive decisions and turning insight into action Enjoy coaching, setting expectations, and lifting performance across teams Are calm, decisive, and solutionsfocused, especially when things get busy or complex Can move comfortably between detail and strategy without losing momentum Want a role where you can make a clear, measurable difference to how care is delivered