Practice Manager

Job Summary We are a well-established, forward-thinking GP practice seeking an experienced and motivated Practice Manager to lead the day-to-day running of the organisation while supporting its ongoing development. This is an exciting opportunity for a motivated and strategic leader who is equally comfortable overseeing day-to-day operations and contributing to the future direction of the practice. Working closely with the GP Partners and the Business and Finance Lead, you will play a central role in developing and delivering the practices strategic priorities, ensuring the practice continues to provide high-quality, patient-centered care while adapting to a rapidly changing NHS landscape. As Practice Manager, you will have overall responsibility for the operational performance of the practice, leading an experienced team and ensuring services run efficiently, safely and effectively. Alongside this, you will be expected to identify opportunities for growth and improvement, bring forward ideas, and support the delivery of change across the organisation. The successful candidate will demonstrate strong leadership and communication skills, be well organised, highly motivated and financially astute. You will be expected to achieve goals and targets through a combination of personal involvement, developing and supporting others, and effective delegation. The Partners are looking for someone who is proactive and able to plan ahead, helping to maximise the practices potential in relation to business, finance and premises, while maintaining a strong focus on patient care. The role also requires keeping partners informed of local and national developments, presenting information clearly to support informed decision-making. An understanding of current NHS initiatives will be helpful; however, the NHS is evolving rapidly and the practice is open to new ideas and approaches, including those from outside the NHS. In addition to ensuring high-quality patient care, the Practice Manager will ensure the organisation operates efficiently and remains compliant with all regulatory requirements, including CQC. The opportunity for further personal development will be supported in line with the needs of the practice. References will be requested along with an enhanced DBS check. The successful candidate will take up the post as soon as possible. Key requirements Commitment to supporting the delivery of excellent patient care with vision, willingness and drive Demonstrate excellent organisational, project management and communication skills, with the ability to manage a complex and varied workload Ability to manage change through motivation and leadership Ability to translate ideas and priorities into practical delivery, ensuring plans are implemented and sustained in day-to-day operations Understanding of finance and business to work alongside the Business & Finance Lead to maintain and improve the profitability of the business A strategic and forward-thinking approach, with the ability to identify opportunities for improvement and contribute to planning and development Ability to deliver against key targets, contracts, and requirements Knowledge and skills of HR processes, with the ability to support and guide line managers and work effectively with the HR Lead Strong understanding of governance and compliance, including CQC requirements Ability to lead and chair practice meetings as appropriate Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice Ability to self-motivate, prioritise, organise and/or delegate workload Good IT knowledge and confidence in using IT systems and data to support decision-making and operational performance Ensure practice policy and standards compliance Strong interpersonal skills, with the ability to build relationships and represent the practice externally Ability to identify, develop and deliver initiatives The ability to enjoy the diversity and unpredictability of work in General Practice Key responsibilities Lead and manage service delivery to achieve the optimum outcome against practice contracts with NHSE, Southwest London ICB, and Wandsworth GP Federation Work in partnership with the GP Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contract Directly contribute to profit improvement by exploring areas for increasing income and reducing costs, working with the Business and Finance Lead Analyse practice-related data to optimise service delivery and organisation Provide oversight of the practice estate, working with the Facilities Lead to ensure premises are safe, compliant and fit for purpose Provide leadership and oversight of the practice leadership team, ensuring clarity of roles, accountability and effective performance Work with Leads to ensure they are delivering against their responsibilities, providing appropriate support, challenge and direction Foster collaborative and effective working across teams, addressing barriers and promoting shared ownership of priorities Ensure appropriate management cover and resilience across function Undertake appraisals for members of the leadership team, supporting their development and performance Oversight of all staff groups, including external staff engaged at the practice, working with the respective Leads to maximise effectiveness and productivity of the clinical and non-clinical teams Strategic Planning Working in partnership with the GP Partners,

Leadership Team and PCN to

Identify potential opportunities and threats Manage practice development and expansion opportunities Support the Partners in the evolution of the practice clinical strategy and oversee the implementation of its aims and objectives Build and maintain effective relationships within the wider community, including other local practices and relevant partner organisations Formulate objectives and research and develop ideas for future practice development To represent the practice when required at PCN, Neighbourhood, ICB, NHSE, Wandsworth GP Federation and any other appropriate agency meetings To make recommendations to the partners for practice development regarding potential sources of income that improve profitability while maintaining service delivery Human Resources Provide overall leadership and accountability for the practice workforce, ensuring the right people, structure and culture are in place to deliver high-quality patient care Work in partnership with the HR Lead to ensure robust, efficient and compliant HR processes, including recruitment, onboarding, appraisal, training and employee relations Ensure line managers are supported and confident in managing their teams, including performance, conduct, wellbeing and day-to-day people management Provide oversight and consistency across HR processes, ensuring policies are applied fairly and in line with practice values Act as an escalation point for complex or sensitive HR issues, working with Partners and external HR advisors (e.g. Peninsula) where required Lead workforce planning, including anticipating future staffing needs, skill mix and service requirements Support recruitment and retention strategies to ensure the practice can attract and retain high-quality staff Foster a positive, inclusive and high-performing culture, with clear expectations, strong communication and opportunities for development Ensure compliance with employment legislation, health and safety requirements and best practice HR standards Oversee delivery of key HR processes, including: appraisals and development sickness and absence management training and mandatory compliance staff engagement and communication Ensure clear communication across the practice regarding organisational changes, expectations and priorities Information Technology Work with the IT Lead to ensure robust and effective information governance systems, including appropriate oversight of the Practice Caldicott Guardian role Ensure all Practice IT and telephone systems are functioning effectively in conjunction with the IT and Reception Lead To work with the Partners and IT lead to take advantage of new technologies and efficiencies as they develop Patient Services Ensure that the Practice complies with NHS contractual obligations in relation to patient care To support and ensure Reception & Patient Liaison Lead maintains registration policies and to work in collaboration to monitor patient turnover and capitation Oversee and work with Reception & Patient Liaison Lead, and Partners, to ensure effective appointment systems and access To oversee, and monitor, practice performance against patient access and demand targets To support Reception & Patient Liaison Lead, to manage practice complaints and ensure meeting statutory complaints regulation To collaborate with Reception & Patient Liaison Lead, and Partners, to manage the significant events and safer systems activity To support and collaborate with the Reception & Patient Liaison Lead, working with patient groups CQC Oversee and maintain compliance with CQC regulations to ensure that the practice systems and procedures meet all relevant standards Communication Ensure compliance with the latest NHS recommendations Maintain a clear understanding of practice communication systems, ensuring effective and consistent communication across the organisation Build and maintain good working relationships with the NHSE, ICB, hospitals, community agencies, Wandsworth GP Federation, the PCN, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations Represent the practice at meetings and seminars Promote a positive and professional image of the practice at all times Share skills and expertise with others Miscellaneous Other duties which may be decided upon by the partners from time to time.