Waiting List Coordinator - Cromer Hospital

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The role of the Waiting List Coordinator is to manage the booking of the day procedures at Cromer Hospital. This includes a range of specialties including Plastics, Pain Management, Ophthalmology (eye surgery), Vascular services and other services as directed. All procedures are booked following compliance with National and Local targets and policies.

We have a small friendly team who work together and engage with our patients, clinicians and admin colleagues to ensure our lists are booked effectively and patients feel knowledgeable and reassured regarding their attendance at the hospital.

Duties will include

• Managing patient waiting lists
• Utilizing hospital systems such as Patient Information System (PAS) and ensure systems are updated
• Following agreed booking protocols and ensuring lists are booked effectively to ensure capacity utilization
• Engage with patients, providing detailed information regarding surgery times/arrangements
• Deal will all queries in a professional, courteous manner
• Perform other duties as directed by the Admin or Operational Manager

Interview date

8th June 2026

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of

NHS benefits/discounts and in addition

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Undertake responsibility for waiting lists ensuring compliance with local and national target/policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT systems.
• To have a comprehensive knowledge and good understanding of the Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality.
• Use all required tools on the Trust IT system as required by the role ie:- PAS, PTL reports, ORSOS, ARIA to ensure the smooth running of the waiting lists and the timely completion of patient orientated tasks. To understand and adhere to the Trust RTT standards.
• Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, and departments within the NNUH, as well as GPs and other hospitals.
• To sensitively and confidentially deal with telephone enquiries from patients, medical and nursing staff, GP’s and any other professional bodies, and liaise with all relevant clinical staff within the Trust. This communication may be both face to face or by telephone.
• Add patients to PAS waiting list and schedule TCI appointments for chemotherapy and other procedures on Muriel Thomas Day Unit. Review and update these entries via an Elective Planned Report, identifying anomalies and ensuring accuracy. Print patient wristbands.
• Ensuring all relevant patient history/details/notes are prepared for the Unit, which includes the provision of relevant paperwork for the nursing staff.
• Identify any outstanding prescriptions and escalate appropriately to the relevant consultant(s) to ensure drugs are prescribed for relevant days. Advise Pharmacy, MUTH Day Unit staff and teleclinic nurses of any cancellations, additions or deferred patients
• Complete electronic discharge letters for WDU using multiple systems such as PAS, ARIA Notes and Electronic Template. Sending these electronically to the GP’s to provide up to date medical records, as well as providing a copy to Clinical Coding for payment purposes. Identify and rectify any anomalies by liaising with the relevant clinical staff.
• Receive telephone calls from patients to arrange Pre-Operative Assessment appointments giving patients choice and dating within allotted times.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Monday 1 Jun 2026