CQC Registered Manager

At LCC, we are passionate about providing high-quality, person-centered support to adults. We offer a range of services, including residential care, supported living, and day support, in the borough of Redbridge. We believe in creating inclusive and supportive environments where individuals can live fulfilling lives with independence and dignity. Our unique approach ensures each individual's needs and preferences are at the heart of their support. We strive to empower individuals to achieve their personal goals and live meaningful lives within their communities. Our company culture emphasizes teamwork and support, much like a family and we prioritize compassionate care, staff development, and well-being.

Job Summary

We are seeking a highly motivated and experienced CQC Registered Manager to lead and manage our assisted living service for adults. The successful candidate will be responsible for the overall quality of care, ensuring compliance with all relevant legislation and regulations, and leading a dedicated team of support workers.

Key Responsibilities



Regulatory Compliance

oEnsure full compliance with all Care Quality Commission (CQC) regulations, legislation and best practice guidelines.

oPrepare for and participate in CQC inspections, including the development and implementation of action plans to address any areas for improvement.

oMaintain accurate and up-to-date records of all care and support provided, including risk assessments, care plans, and incident reports.



Service Management

oOversee the day-to-day operations of the service, including staff management, budget control, and quality assurance.

oUndertake risk assessments on potential service users

oDevelop and implement person-centred support plans for each individual, ensuring their needs and preferences are met.



Quality Assurance

oMonitor the quality of care provided and identify areas for improvement.

oImplement and monitor quality assurance systems, including complaints procedures and satisfaction surveys.

oAnalyze service data and use it to inform continuous improvement initiatives.

oDevelop and maintain strong relationships with families, carers, and other stakeholders.



Health and Safety

oEnsure the health and safety of all individuals and staff within the service.

oConduct regular health and safety checks and implement appropriate risk mitigation measures.

oMaintain a safe and supportive environment for all individuals.

Team Management and Leadership

oCoach and oversee staff teams both involved in the management and direct provision of the service.

oEnsure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.

oIdentify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.

oBe routinely involved in a range of human resources/staff management duties including

Workforce Planning to agreed KPIs • Recruitment and selection • Training • Supervision, Appraisal • Disciplinary/Capability procedures • Absence Management

oEnsure that processes and procedures are in place to meet the various organisational and staff requirements with regards to human resources issues.

oEnsure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.

oEstablish and maintain effective two-way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums, staff newsletter.

oArrange and attend regular service planning meetings with service delivery teams.

oThis is not meant to be an exhaustive list, the job holder may be required to undertake such other duties as Management may from time to time reasonably require

Service Development

oIn partnership with the Managing Director, participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative supported living and home care services.

oGrow and develop services through increasing delivered hours and maximising referral opportunities.

oIdentify marketing opportunities and develop a marketing plan.

oManage projects that will improve the efficiency and effectiveness of the service.

oProduce monthly management reports and attend Senior Management Team Meetings.

Essential Skills and Experience

Registered Manager Level 5 Diploma in Leadership for Health and Social Care or equivalent.

Care leadership experience 3 plus years

Proven experience as a Registered Manager in an adult social care setting.

In-depth knowledge of CQC regulations, legislation, and best practice guidelines.

Excellent leadership, communication, and interpersonal skills.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Excellent IT skills, including proficiency in Microsoft Office Suite.

Commitment to providing high-quality, person-centred care.

Experience of developing and implementing person-centred budgets.

Experience of using electronic care planning systems.