17590 - Senior Administrative Officer - London Service Centre Norwich

We are seeking highly organised and motivated Senior Administrative Officer (SAO) to join our dynamic Service Centre based in Norwich, supporting the London Probation Service. The successful candidate will be responsible for ensuring the effective delivery of high-quality business support services that underpins frontline probation operations. The postholder will play a central role in maintaining efficient processes, supporting operational teams, and enabling the smooth running of a busy and fast-paced service environment.

Working closely with the leadership team, the SAO will act as a vital link between teams, stakeholders, and partner agencies—helping to drive performance, maintain compliance, and support continuous improvement across a wide range of administrative functions.

The London Service Centre is based in the centre of Norwich, providing critical administrative support to the London region. This includes managing high-volume processes, supporting contact centre operations, and delivering a wide range of services to the London region.

In addition to coordinating workflows and supporting operational delivery, the role includes line management responsibilities, contributing to staff development, and ensuring that systems, processes, and data are managed effectively and in line with organisational standards. The successful candidate will also play a key role in maintaining compliance with policies, including health, safety, and information handling requirements.

This is an exciting opportunity to join a high-performing team, contribute to service improvement, and develop leadership skills within a supportive and evolving environment.