House Manager

House Manager – Retirement Living

Location

Pavilion Court estate in Felixstowe, Suffolk

Hours

30 hours per week (Monday to Friday, all year round)

Salary

£22,557.60 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?

Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our estate in Felixstowe, Suffolk.

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Work in beautiful surroundings

Generous annual leave (25 days, rising to 28 days) plus bank holidays

Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

Role Overview – House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities include

Welcoming new homeowners and helping them settle into their new homes

Providing a front-of-house service and engaging warmly with all visitors

Being the first point of contact for residents and offering assistance, guidance, or support

Managing supplier relationships to ensure smooth day-to-day operations

Acting as the face of McCarthy Stone for homeowners’ families and friends

Handling resident concerns with sensitivity, confidentiality, and respect

Overseeing estate management, including communal areas, gardens, and grounds

Supporting the development of a strong community through organising social events and regular resident meetings

Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

We’re looking for someone who

Has excellent communication skills and a proactive attitude

Has previous experience in a customer-facing or service management role

Demonstrates professionalism and a commitment to high-quality service

Enjoys variety and takes initiative in a busy environment

Can solve problems effectively and remain calm under pressure

Is comfortable using Microsoft Word, Outlook, and other basic digital tools

Has an awareness of basic Health and Safety (training will be provided)

Holds or is willing to obtain first aid qualifications (training provided)

Experience in property management is an advantage

Enjoys organising events

Training & Development

You’ll receive full support and professional training through our in-house development programmes, which include

First Aid certification

Dementia Friends training

Workplace safety courses

Ongoing development and progression support

Apply Now

If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you.

Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

Please note

McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.

We do not currently offer sponsorship — applicants must have the right to work in the UK.

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