Complex Needs Recovery Worker

Job Title

Complex Needs Recovery Worker

Location

This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.

Salary

£28,800

Shift Pattern

37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs.

About the Role

We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community.

As a Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include

Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments.

Create tailored support plans through one to one sessions, group sessions, and multi agency meetings

Provide person-centered support to residents, helping them rebuild their lives and transition back into the community.

Create tailored support plans through one to one sessions, group sessions, and multi agency meetings

Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services.

Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies. Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment.

Provide tailored support to residents to help them achieve their personal goals and outcomes. This may involve contributing to and developing support plans, conducting risk assessments, participating in reviews, and attending case meetings.

Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.

Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.

Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals.

About You

We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.

Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential setting

Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs

Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals

Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey

Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs

Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders

Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

25 days (Full time equivalent) annual leave, increasing with the length of service

Employer Pension Contribution

Eligibility to register with Blue Light Discount Card

Access to discounted tickets for music events, shows, sports and more

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work

Training and Development, including access to courses, upskilling, and progression plans

Employee Assistance Programme, including counselling

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme