Duty Officer

Working hours

37 hours per week

Contract type

Permanent

Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed, ambitious and engaged Duty Officer to join our strong team and contribute to the vibrant community of Colchester. Our aim is to provide various sport activities accessible to a wider community.

As a Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.

The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments assisting with supervision and performance management of staff in, rostering, cash handling, membership administration and much more. Supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.

This multi-skilled role, there will every opportunity for training, growth, development, and promotion.

Working for Sport & Leisure at

Colchester City Council benefits include

Free Gym membership

Various Staff discounts at Leisure World

Pension with immediate life cover

Generous Annual Leave

Travel Discounts

Online Discounts

Healthcare Discounts

Learning and development

If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.